Policy

Final Sale Policy

Thank you for shopping with Radiant by Nana. Please note that all purchases made on our website are FINAL SALEand cannot be returned, exchanged, or refunded.

Why Final Sale?

Due to the nature of our cosmetic products—and for hygiene and safety reasons—we do not accept returns or exchanges once a product has been opened or used. This policy helps us maintain the highest quality and safety standards for all customers.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 2 days of receiving your order at RadiantbyNana@gmail.com. We will review your case and, at our discretion, may offer a replacement or store credit.

By purchasing from Radiant by Nana, you acknowledge and agree to this Final Sale Policy. If you have any questions, feel free to contact our support team.

 

Shipping Policy

Processing Time

Orders are processed within 1 business day (excluding weekends and holidays).

Shipping Rates & Delivery

Shipping rates are calculated at checkout. Estimated delivery times vary depending on your location and the selected shipping method.

Order Tracking

Once your order has shipped, a tracking number will be provided via email.

Delays & Issues

Radiant by Nana is not responsible for delays caused by carriers, customs, or unforeseen events. If your package is lost or damaged in transit, please contact us at RadiantbyNana@gmail.com.

International Shipping

For international orders, duties and taxes may apply and are the responsibility of the customer.

For any additional questions, please reach out to our team. We're happy to help!